Work in groups on this exercise. Access information provided to residents by a local authority…

Work in groups on this exercise. Access
information provided to residents by a local authority (ideally the council
where you study, work or live). You may want to look at: its website; the
information it provides with council tax bills; the council newspaper (if it
has one); information about council services provided in libraries or council
offices. Write a short report on the strengths and weaknesses of the council’s
communications, taking into account questions such as: How easy was it to
obtain information? How user-friendly is it? Is it sufficiently comprehensive?
In your view is it likely to be useful to local people? Is there adequate
provision for those with particular communication needs (e.g. are translations
and large-print versions available)? Does it communicate a clear sense of the
organization’s values and mission? Does it make clear how local people can
contact the council with queries and complaints? Is there provision for people
to feed back their views to the council easily? Does it invite people to engage
more intensively in further participation or coproduction activities? Draw up
an action plan to address the weaknesses that you have identified in the
council’s communications approach. Explain your proposals to the other groups.

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