In the assignment, You need to create a Design Document. You will brainstorm and Yellow Belt (Six Sigma) of how we can improve Record Retention and Standardize Training within the company. I’ve attach 3 example to use as a template (word documents). Your Design Document needs to be 2 – 4 pages. The Name of the Company is called Serco -NA (North America). Here is some background information on the company.
BAS (Benefits Administrative Services) For Serco -Na
Yellow Belt Project Management
Problem Statement 1: The Operational Center does not have record retention for training.
Key Precise Fact: No Consistence record retention for training.
1. Each department is doing something different.
2. Record Retention is not standardize
Problem Statement 2: 0% of The Operational Center does not have Standardize Training
Key Precise Fact: No consistence training. New hires are not training while waiting for clearance.
1. This present an increase “Risk” with new hire processing messages.
2. The new hires are confuse about what to do.
3. Different messages from different people.
4. Training is not repeatable.
5. No standardization
Problem Goal Statement:
The current problem impact
The improvement target
The end of the problem solving activity
Describe the Problem – Scope:
In Scope Out of Scope
Describe the Problem – Risk (of Project completion):
Project Completion Risk
Getting buy-in form the people involved in the process
Getting People involved in the process to meet and define the as-is process
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