1.       According to Chapter 1, which of the following should be included in the definition of six sigma? a. Fear should be driven out of the workplace. b. Participants do not need to become statistics experts. c. Thorough SOP documentation must be completed at the end of every project. d. Answers in parts “a” and “b” are both correct. e. Answers in parts “a” and “c” are both correct.

2.       According to Chapter 1, which of the following should be included in the definition of six sigma? a. Each project must be cost justified. b. For new products, project phases should be organized using DMADV. c. 3.4 unacceptable units per million opportunities is the generic goal. d. Answers in parts “a” and “b” are both correct. e. Answers in parts “a” and “c” are both correct.